green motion united kingdom - east midlands airport car hire companies
Green Motion United Kingdom Rental Terms for travel between 01-Feb-2013 and 31-Dec-2019
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard (transaction fee of 1.95% applies).
Pricing: Pricing is quoted on a ‘per day’ basis (24 hour period).
Inclusive rates include collision damage waiver (CDW), theft protection (TP), UK value added tax (VAT) with insurance covering the main driver (excess applicable).
Exclusive rates exclude collision damage waiver (CDW) and theft protection (TP) but include UK value added tax (VAT). Excess is unlimited. Drivers signing the rental agreement on this basis accept full liability.
Vehicle Group/Model: Our vehicles are classified into groups using the ACRISS codes. Reservations are confirmed for a group and not a particular type. We regret we are unable to guarantee a particular make/model or fuel type of vehicle. The vehicle shown on any documentation is for guidance only and may be substituted with an alternative, similar or upgraded vehicle at our discretion.
Mileage: Unlimited mileage allowance except where vehicles are taken abroad in which case 100 miles per day maximum mileage allowance.
Excess mileage is 50 pence per mile.
Opening Hours: Please see the Green Motion Locations List for local opening hours. Some local holiday variations may apply. Please check with your local office.
Locations may be closed for pickups and returns on Christmas Day, Boxing and New Years Day. Please check.
Locations may be closed on other public holidays (bank holidays). Please check at time of booking.
Out of hours service: If an out of hours service is available then rentals will attract a £30 charge payable on collection. Out of hours requests are treated as on request. After midnight may attract a higher fee or may not be allowable. Not all locations offer out of hours returns and a 24 hour service should not be assumed where out of hours service is offered. Please refer to the Locations List for more details.
Method of payment: Green Motion locations accept all major credit and debit cards for payment. American Express and Diners are not generally accepted and may attract an administration charge – please apply locally for confirmation. Credit card only is accepted for pre-authorisation. Cards must be in the drivers name. Cash deposits/pre-authorisations are not accepted.
Cheques are not acceptable.
Excess: Our standard excesses are shown below along with the pre-authorisation required by credit card that must be in the drivers name. Our excess excludes damage to the wheels, tyres, glass, roof and underneath of the vehicle. Other exclusions apply, please refer to rental agreement for more details. Locations reserve the right to request a higher pre-authorisation based on premium vehicles, licence endorsement history etc.
| Vehicle | Standard Excess | Pre-auth Required |
| Cars | £750 | £300 |
|
Large cars including 7 Seaters |
£1,000 | £500 |
|
Luxury cars and 8/9 seaters minibuses |
£1,500 | £750 |
US Source Rates: Where a client books a vehicle using US Source rates the rate will exclude any form of CDW or TP limit on liability. Both CDW and TP will be available to purchase at the rental counter. Clients will sign to agree unlimited liability. The responsibility to ensure that this cover exists will be solely with the driver. Excesses and pre-authorisations will be as follows:
| Vehicle | US Source Excess | Pre-auth Required |
| Cars | Unlimited | £750 |
|
Large cars including 7 Seaters |
Unlimited | £1000 |
|
Luxury cars and 8/9 seaters minibuses |
Unlimited | £1500 |
Risk Reduction Extra: Reduces the liability for damage to glass and tyres only to zero. Wheels are NOT covered. Daily charge with no maximum charge.
Risk Reduction Plus: Reduces the excess to a lower amount. Clients are will remain liable for wheels, tyres, glass, the roof and underneath. Maximum charge is 10 days, then £5 per day for all products. This product can be taken alongside Risk Reduction Extra if clients want to.
Risk Reduction Premium: Reduces the excess to zero (exceptions exist such as the underneath of the vehicle and damage following driver negligence such as cigarette burns). Maximum charge is 10 days.
Vans will not normally qualify for any risk reduction packages. Young drivers will not be offered reduction packages.
Minimum Age: Drivers aged 21 to 24 years old can only drive groups B to G.
They must have a minimum of two years driving experience. For young drivers a daily surcharge on £27.50 per day applies.
The minimum driver age for groups J, K, KE, KAE, H and M is 25 with one years driving experience.
The minimum driver age for groups 2A, 2B, 3B, 8B, 9A and 9B (minibuses) is 30 years and a minimum of two years driving experience.
Driving Licence and Identification Requirements: A full UK driving licence or international equivalent is required. Exclusions may apply with regards to serious traffic violation or penalty points. Any offences relating to drink or drug usage (however old) may result in no car being offered. Please enquire at time of booking.
Any driver must produce a valid, original copy of their driving licence including photo ID and counterpart. In addition the main driver must produce a valid credit card (in customer’s name and current address) for the payment of deposits, additional extras and risk reduction packages.
The customer (main driver and any additional driver/s) may also be required to provide secondary photographic identification (passport) and proof of address (utility bills).
Overseas customers (for those visiting the United Kingdom) will be required to provide details of their residency while in the UK.
A driving licence must be presented in legible Roman letters. Any International Driving Licence must be accompanied by the national drivers licence.
In the event that a UK licence holder cannot produce both parts of the licence then a DVLA Licence Check will be carried out at a cost of £10.00 to the hirer. This check can only be carried during office hours. A vehicle will be refused if a full licence cannot be presented.
Fines, Penalties and Administration Charges: It is the responsibility of each hirer to cover the cost of any parking fines and traffic violations including the London Congestion Charge. When fines or traffic violations occur and a Green Motion location is involved in administering the charge then an administration fee will be charged to the customer.
Additional Extras and Charges: Charges are detailed on the National Account Pricing document that accompanies these terms.
Delayed Collections: In the event that a customer experiences flight delays the customer will not be charged an out of hours surcharge within two hours of the intended arrival time – if a flight number is provided. If no flight number is provided then the location may close without notice. No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date, even if cancellation protection is taken.
One Way Rentals: An additional fee for one way rentals is chargable.
Oneway rental options are detailed in the notes section of the locations list.
Rental Extensions: Please note that it may not always be possible for the hiring branch to extend the hire.
Overseas Use: Green Motion vehicles can only be used on the UK mainland and either Ireland or France. If required the following additional charges, covering permissions and relevant additional insurance, will apply.
The cost will be calculated as the Standard rental + £125 surcharge + £20 per part calendar day.
Permission is not assured and must be sought from the Green Motion supplying location 7 days prior to any overseas use. It is the responsibility of the driver to ensure all that all European driving regulations are followed including GB stickers plus any mandatory equipment required. If prior notice is not given then permission at the rental counter may be refused.
When a vehicle is taken overseas a daily mileage limit of 100 miles will be applied to the ENTIRE rental. Mileage over the agreed amount with be charged at 50 pence per mile.
Delivery and Collection: A delivery and collection service may be available within normal opening hours. Charges will apply. Please contact the location for details.
Lost Keys: Green Motion will charge if keys are lost or damaged. Please note that if a vehicle is stolen and keys are not returned to the rental location the hirer will be deemed negligent and insurance is deemed void. Lost keys are deemed as negligence and are not covered under the insurance excess or risk reduction packages. Drivers will be liable for all costs relating recovery, loss of use and repair. This list is not exhaustive.
Fuel Policy: Vehicles are supplied on a like for like basis. Fuel is at the hirers expense. Our fuel policy is available at each location for inspection.
Hirers are recommended to return the car with the same fuel to avoid charges.
Roadside Assistance: Breakdown cover is included in our rates. Relevant contact details and roadside assistance procedures will be given prior to the commencement of the hire. Dependant on the circumstances we reserve the right not to provide a replacement vehicle.
Early Returns: No refund will be offered for early returns.
Smoking/Animals in our vehicles: All vehicles are smoke free and we request no animals are transported in our vehicle unless contained. A valeting fee may be applied to rectify any soiling due to smoking or animal transportation. The minimum fee will be £80 plus VAT.
Valeting: In the event that a vehicle is returned in an unclean condition (internally and externally) and requires more than our standard clean, a valeting charge of £80 plus VAT will apply.
Vehicle Condition: Vehicles must be returned to the location/drop off point in the same condition as when it was picked up/delivered. Normal wear and tear (as defined by the BVRLA) is acceptable however excessive staining/damage (internal and external) will be charged for at our valet rates (for cleaning) and at the prevailing rate for damage repair. It is the responsibility of the customer to ensure that the vehicle is thoroughly checked prior to taking custody of the vehicle.
Whilst in charge of the vehicle the client accepts responsibility for maintaining the roadworthiness of the vehicle and agrees to take remedial action to avoid unnecessary cost/damage. This will include maintaining oil levels, tyre pressures and other common sense actions to maintain the vehicle. Costs will generally be covered.
Complaints: Any complaints should be made in writing to customerservices@greenmotion.com within 30 days of the return date.
Complaints received after this period will not be considered.
Cancellation Policy: Cancellation of your reservation should be made in writing, fax or email at least 24 hours prior to the start of your rental. Please note that telephone cancellations will not be accepted.
No Show Policy: A reservation will be classed as a no show two hours after the reservation start time. This is unless contact is made by the customer to the branch directly. In the absence of any contact and the client arriving two hours late, they will be treated as a new booking and only serviced if a vehicle is available and the location is open. Flight diversions will be treated as a no show at the original location and a booking cannot be assumed to be transferred. Within reason, all efforts will be made to look after the client.
Amendments: Reservation amendments must be requested in writing, fax or email at least 24 hours prior to the start of your rental. Please note that telephone amendments will not be accepted. An amendment request is not assured and amendments will be treated as a new booking.
General Terms: All bookings are subject to our terms and conditions.
Green Motion makes all effort to ensure that all information provided is correct at the time of booking. Further, the customer by signing the rental agreement agrees to adhere to our conditions at the time of collection of the vehicle and for the duration of the rental.
Green Motion Limited cannot accept liability for any charges incurred on documentation signed for and accepted locally.
Green Motion Limited will not be held responsible for anyone driving under the influence of alcohol or drugs causing wilful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of such claims. This list is not exclusive.
When comprehensive insurance is taken out it is to provide the customer with entitlement to drive and covers the vehicle in the event of an accident. In the case where a customer is found negligent Green Motion Limited and its locations reserve the right to pursue the customer for the recovery of all losses incurred.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Car Rental Republic Ltd, a specialist in worldwide car rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.